We accept:
-Visa
-MasterCard
-Invoice payment (in certain cases)

All payments are processed in Euros (€).

Don't worry! This happens sometimes with international transactions. Often, your bank or credit card provider might block the payment as a security precaution because we are based in Latvia (Europe).

The Fix: Usually, you just need to contact your bank to let them know you’re making a purchase from our website, and they will clear it for you.
Once the bank clears it, you may need to place a new order on our website.

Our website sends an automatic email the moment you click "Buy" to confirm we’ve received your order details. This is not a payment confirmation.
You might get the "order pending" email every time you attempt to checkout. It just means the order is in our system waiting for payment.

After successful payment, you will receive a separate confirmation email saying that:
-Your payment was successful
-Your order is confirmed
-Your invoice is attached

Only after this second email is your order officially confirmed and prepared for production.

All our bracelets are handmade in Latvia (Europe) and shipped directly from there. Each piece is carefully made to order just for you.

Shipping costs are calculated at checkout and vary depending on which country you are ordering from.  More information about shipping cost you can find here.

Since all our bracelets are handmade to order in Latvia, the total time consists of processing time (making the item) plus delivery time (the postal journey).

1. Processing Time (Making your order)

Because we don't just pull items off a shelf, it takes a little time to prepare your jewelry:
Standard: 1 to 5 business days.
During Sales Events: Up to 7 business days.
Note: We do not process orders on Saturdays, Sundays, or Latvian public holidays.

2. Delivery Time (The postal journey)

Once your package is at the post office, the delivery speed depends on your country’s local postal service. While times vary, here is what to expect:
Latvia: Usually the fastest (a few business days).
European Union: Typically 1–2 weeks.
USA & Rest of World: Can take 2–4 weeks depending on customs and local mail processing.

As soon as your order hits the post office, we will send you a Shipping Confirmation email with a tracking number. You can use this to see when the package leaves Latvia and when it arrives in your country.

Once the shipment reaches your country, your local postal service (like USPS in the USA, Royal Mail in the UK, etc.) takes over the final delivery.

To your door: Most orders are delivered directly to your mailbox or a secure location at your address.

No signature needed: Delivery is typically completed without a signature.

If it’s too big: If the package doesn't fit in your mailbox or there isn't a safe spot, the mail carrier may leave a notification slip. You will then need to pick up the package at your local post office within their holding period.

1. Email us IMMEDIATELY

Send an email to [email protected] as soon as possible. If your order hasn't been shipped yet, we will do our best to update the address for you.

2. If the order has already shipped

Once a package is with the post office, we unfortunately cannot change the delivery address or cancel the shipment.
Keep an eye on tracking: Sometimes you can contact your local post office once it reaches your country to see if they can redirect it (though this isn't always possible).
Return to Sender: If the package is undeliverable and gets sent all the way back to us in Latvia, we will contact you. Please note that you would be responsible for the shipping costs to mail it out a second time to the correct address.

European Union:

No extra customs fees!

USA:

Orders up to 690€ ( up to $800 USD)
Import duties are INCLUDED in your shipping cost.
We handle the tariff payment.
You should NOT have to pay anything extra when your package arrives.
Orders over 690€ (over  $800 USD)
Due to U.S. customs rules, we cannot prepay duties.
You will need to pay customs duties/taxes directly to U.S. authorities when your package arrives.
These charges are set by U.S. customs and are outside our control.

Other Countries:

You are responsible for any import taxes, customs duties, or brokerage fees charged by your local government. These are not included in our shipping price.

Please note:

We are required to declare the full and accurate value of your order on customs forms.
We cannot mark packages as gifts or reduce the declared value.
We are not responsible for delays caused by customs authorities.